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KMID : 1002520160100040061
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Korean Journal of Health Service Management
2016 Volume.10 No. 4 p.61 ~ p.73
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Satisfaction Determinants of Rehabilitation Care Group Inpatients in Rehabilitation Long-term Care Hospitals
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Kim Jae-Seop
Chang Yun-Jeong
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Abstract
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Objectives : The aim of this study was to investigate the satisfaction determinants of rehabilitation care group inpatients in rehabilitation long-term care hospitals.
Methods : A survey was conducted with 262 patients from 6 rehabilitation long-term care hospitals located in Busan·Kyungnam. Data were collected from June 2016 to July 2016 with a structured questionnaire and analyzed with SPSS 23.0.
Results : The significant factors affecting the overall satisfaction score were disease group and 5 quality indices of medical services(Medical service quality, Rehabilitation services quality, Hospital reputation, External physical environment, and Internal physical environment). Additionally, the significant factors affecting intention to revisit were age, disease group, length of hospital stay and the 5 quality indices of medical services.
Conclusions : The results of this study indicate that rehabilitation long-term care hospitals should try to improve the overall satisfaction of inpatients, especially focusing on the internal physical environment and the quality of the rehabilitation services and medical services, which will lead to a high level of intention for patients to revisit.
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KEYWORD
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Long-Term Care Hospital, Rehabilitation, Satisfaction
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